What type of silk does Silk Addict use?
Silk Addict uses premium grade 6A mulberry silk for all products. Each item has a 22-momme thickness for long-lasting softness and shine. This provides smoothness, durability, and luxury.
Is shipping free in the UK and Ireland?
Yes, shipping is free on all UK and Ireland orders over £40. Orders under £40 have a delivery fee that is calculated at checkout, and costs vary based on order size.
How much is international shipping?
International orders have a flat-rate shipping fee. Exact rates show at checkout depending on the region. All international orders include tracking for peace of mind.
How long does delivery take?
UK orders usually arrive within 3 to 5 working days. International shipping typically takes 7 to 10 working days. Delivery times may vary slightly by region.
Can customers return their silk items?
Yes, returns are accepted within 30 days of receiving the order. Items must be unused, unwashed, and in their original packaging. This helps ensure a smooth refund process.
What condition must an item be in for a return?
Items should be unworn, unused, and include all tags. The packaging must also be intact. Only products that meet these requirements can be returned.
How long do refunds take?
Refunds are issued within 10 business days after the return is received. Banks and card providers may take additional time to process the refund. Customers will be notified by email when the return is inspected.
What should someone do if a refund is delayed?
If 15 business days pass after approval with no refund, customers should contact Silk Addict. Support can assist with any delays. Response is provided as soon as possible.
Do orders come with tracking?
Yes, all shipping methods include a tracking number. Customers can monitor progress online. This offers peace of mind during delivery.
Why is Silk Addict silk considered high quality?
The brand uses grade 6A mulberry silk, known for exceptional smoothness and strength. Its 22-momme weight provides lasting softness and beautiful lustre. This creates a luxurious feel in every product.