How can unopened items be returned?
Unopened items can be returned within 30 days for a refund or exchange. They must remain unused and in their original condition. Refunds are issued once the product reaches the correct warehouse. If preferred, exchanges can also be arranged.
Where should UK customers send returns?
UK customers should send returns to Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW. This address accepts unopened products sent back within the allowed time. Returning items quickly helps ensure smooth processing.
Where should non-UK customers send returns?
Non-UK customers should send returns to Simply Supplements c/o Shipius, C/ Tapicero 1, módulo K, 28830 San Fernando de Henares, Madrid, España. This location handles international returns well. Items must remain unused and be sent back within the allowed timeframe.
What happens if an order is refused after dispatch?
Refused or canceled orders sent from the EU warehouse may have a deduction. A flat fee of 10 Euros will be taken from the refund to cover shipping costs. This only applies to orders that have already been sent.
Should proof of posting be obtained?
It is strongly recommended to obtain proof of posting when returning items. This document protects the customer if a parcel is delayed or lost. It also helps confirm that the return was sent within the allowed time.
Can used products be returned?
Used products cannot be returned for refunds or exchanges. Items must remain sealed and untouched to qualify. Returns received after 30 days from delivery are also not accepted.
How does Simply Supplements support product quality?
Simply Supplements focuses on high-quality ingredients from trusted suppliers. Every product is made in the UK according to GMP guidelines. This strict approach helps ensure safety, consistency, and customer confidence.
What does GMP approval mean?
GMP approval indicates that supplements meet strict manufacturing rules. These rules help ensure each batch is consistently safe and accurate. Customers can be confident that products meet recognized quality standards.
Are supplements made under the same rules regardless of ingredient origin?
All Simply Supplements products follow the same UK GMP guidelines, even if ingredients come from other countries. Each batch is made under controlled conditions. This supports consistent quality and reliability.
How can order status be checked?
Customers using UK Express Delivery receive a tracking link in the dispatch email. This link shows delivery progress at any time. Other order inquiries can be handled through phone, email, or online chat for quick support.