Can I choose my delivery date for Sofa Club orders?
Yes, customers can select a delivery date that works for them at checkout. The delivery partner operates from 7am to 8pm, seven days a week.
Is assembly included with Sofa Club deliveries?
A complimentary assembly service is available. The delivery team will bring the sofa into the room of choice, assemble it, and remove all packaging for recycling.
How does the Sofa Club Upgrade and Recycle service work?
Sofa Club offers an eco-friendly option to upgrade your sofa. The old sofa is taken away only when the new one arrives, ensuring a smooth transition.
What happens if the delivery date needs to be changed?
Delivery dates can be changed with more than two working days’ notice at no charge. Cancelling within this period incurs a £99 re-delivery fee, even if a Sofa Club coupon code was used.
Can I modify my Sofa Club order after I've placed it?
Orders can be amended up to two working days before delivery. For finance orders, any price difference may need to be paid up front.
What should I do if my Sofa Club sofa arrives damaged?
If a sofa arrives damaged, contact the customer experience team within 24 hours. Provide order details and photos to resolve the issue quickly.
Are there any charges for changing delivery after the cutoff?
Changes or cancellations within two working days of delivery charge a £99 re-delivery fee. Preparation for delivery will have already begun by this time.
Does Sofa Club offer free delivery?
Delivery times are flexible, but delivery fees may apply depending on location and order type. Check at checkout for specific fees.
Can Sofa Club orders be delivered on weekends?
Deliveries are available seven days a week, including weekends, from 7am to 8pm.
What is Sofa Club’s policy on recycling packaging?
All packaging is removed and recycled as part of the complimentary assembly and delivery service.