How long do I have to return an item?
You can return items within 14 days for a full refund. Products must be unused, have tags, and be in their original packaging. Refunds are not available for items with signs of wear or damage.
Are returns free of charge?
Return postage is not covered unless the item is faulty. Customers need to send the parcel back safely. Faulty items may qualify for free return support.
Can I exchange an item instead of returning it?
You can get one free exchange worldwide. Customers must pay for sending the item back. The replacement item will be shipped at no extra cost.
How do I request a return or exchange?
Email info@stuarttrevor.com to ask for a return or exchange label. A printable label will be sent to you. Refunds or exchanges are processed after the parcel is received.
How long will refunds take to appear?
Refunds follow standard bank processing times, which vary by provider. You will receive a confirmation email once the refund is completed.
What should I do if I am unsure about sizing?
Customers can contact the team before placing an order for guidance. This helps avoid unnecessary returns and ensures a better fit the first time.
Are items always kept in stock?
Only a small amount of stock is held to reduce waste. Some garments are made to order, which may affect dispatch time. Customers should allow extra time when making a purchase.
How long is shipping expected to take?
Shipping usually takes between 1 and 4 days. Orders placed on weekends or bank holidays are collected the next business day.
What counts as a business day for delivery?
Business days are Monday to Friday. Saturday, Sunday, and bank holidays are not counted in this timeframe.
Will I receive updates about my return or exchange?
A confirmation email is sent once the returned parcel has been inspected. Customers will be notified when the refund or exchange is completed.