What is the SC Nutra return policy?
SC Nutra allows returns within 180 days of receiving an item. The product must remain unused, sealed, and in its original packaging. Customers need to keep proof of purchase. This long return period gives added peace of mind when buying supplements or wellness products.
What items qualify for a return?
Items must be in the same condition as when they were received. Products must be unused, sealed, and properly packaged. Damaged or opened items may not be accepted.
How can customers start a return?
Customers can request a return by emailing customerservice@sweetcures.com. Once approved, they will receive instructions on how and where to ship the item. Items sent without approval are not accepted.
How can customers contact support with return questions?
Customers can send questions to customerservice@sweetcures.com or call 01904 789559. Support will respond with guidance based on the issue.
What should customers do if an item arrives damaged?
Customers should check their package right after delivery. If the product is damaged, defective, or incorrect, they should contact support immediately. The team will then assess the issue and provide a solution.
Does SC Nutra offer exchanges?
Exchange items are sent out once the returned package is received. Processing starts after the original item is inspected. The aim is to send replacements quickly.
How are refunds processed?
Refunds are issued after the returned item is inspected. Approved refunds go back to the original payment method. Banks may take some time to process them.
What delivery options are available in the UK?
Royal Mail 24 Tracked is offered with a delivery aim of 1 to 2 days. This service includes text and email updates. Delivery is free for orders over £10.
What is the cut-off time for same-day dispatch?
Orders placed before 5:15 PM Monday to Friday or 11:30 AM Saturday are dispatched the same day. Orders placed after these times will ship the next business day.
Does SC Nutra offer guaranteed next-day delivery?
Royal Mail Special Delivery Before 1 PM is available for £7.99. Orders must be placed before 5:15 PM to qualify. This service includes Saturday deliveries and free notifications.