Can I use mobile tickets on most routes?
Yes, mobile tickets are accepted on many routes.Trainline discount code help reduce the cost of mobile ticket bookings Travellers can scan tickets directly from their phone.
Can I change my train ticket?
Yes, most train tickets can be changed before travel, depending on the ticket type and fare rules.
Can I get a refund on my ticket?
Refunds are available for flexible tickets. Advance tickets are non-refundable but may be exchanged for another journey.
What should I do if my train is delayed or cancelled?
If your train is delayed or cancelled, you may be entitled to compensation or a full refund depending on the circumstances.
Why do I need to select a timeslot or seat?
Some services require a specific time or seat to manage passenger numbers and ensure smoother boarding.
What payment methods can I use?
You can pay using credit or debit cards, PayPal, Apple Pay, or other secure digital payment options.
How can I track my train?
You can track live train times and see delay or platform updates directly in the Trainline app or website.
Can I book tickets for someone else?
Yes, you can book tickets in another person’s name. Make sure the traveller brings valid ID if required.
Do I need to print my ticket?
No, digital tickets on your phone are accepted on most routes. Some operators may still allow paper tickets if preferred.
What happens if I lose my ticket?
If you lose your ticket, log in to your Trainline account to re-download it or contact customer service for assistance.