How long does delivery take?
Delivery times vary based on the selected method. Standard delivery typically takes five to seven working days, while QuickShip items are delivered within two to three days.
Does Cupshe offer student discounts?
Occasional student offers are available during selected campaigns. Signing up for the newsletter or SMS alerts helps ensure no deal is missed.
How long does a refund take?
Refunds are processed within three to seven business days after the returned item is received. The label fee, if applicable, will be deducted from the refund total.
What is the return policy for UK orders?
Returns are accepted within 21 days from delivery. Registered users and app orders enjoy free returns, and return labels are valid for 21 days after approval.
Can I track my order after purchase?
Yes, order tracking is available once the package is dispatched. A confirmation email with tracking details will be sent to help monitor delivery progress.
Are exchanges allowed for purchases?
Yes, exchanges can be requested if the desired size or style is available. If the replacement is unavailable, a refund will be issued once the return is processed.
How can I start a return?
Log in to your Cupshe account and select “My Orders” to begin. Guests can use the “Start a Return” option available on the website.
Can I return my order?
Yes, returns are accepted within 21 days of receiving the items. Registered users and app orders qualify for free returns, while other returns may include a small fee.
Does Cupshe offer free returns?
Yes, free returns are available for registered users and app orders. Simply sign up or download the app to enjoy this benefit.
Are there any app-exclusive benefits?
Yes, app users enjoy free returns, exclusive coupons, and early access to new collections. Downloading the app also provides extra savings on selected styles.