How long does it take to process an order?
Orders are prepared in the warehouse from 7am to 3pm, Monday to Friday. Most parcels ship within 1 or 2 working days, depending on stock levels. Additional time may be needed during busy periods and customers can enjoy an extra touch of savings on their purchases by using Unineed voucher codes before completing checkout.
When will my UK delivery arrive?
Standard UK deliveries typically arrive within 2 to 5 working days after dispatch. Next Day Delivery usually arrives within 1 or 2 working days, but deliveries to the Scottish Highlands and Islands can take up to 7 working days.
Are orders shipped on weekends or bank holidays?
Orders placed on Saturday, Sunday, or after 2pm on Friday will be dispatched the following Monday. Working days are Monday to Friday, excluding bank and public holidays.
Is free delivery available on certain orders?
Yes, free tracked delivery is available for all UK orders over £20. If the order is under this amount, a £2.50 standard delivery charge applies. Delivery is done through Royal Mail’s tracked service.
How can I track my parcel once it’s shipped?
A shipping confirmation email with tracking details is sent when your order leaves the warehouse. Tracking updates will show up within 24 hours of dispatch. You can track your parcels using the Royal Mail or Landmark Global tracking links.
What should I do if my delivery is delayed?
Allow up to 5 days from the shipping date for UK orders. If your parcel hasn’t arrived after this time, contact Customer Service. You must report missing or undelivered parcels within 21 days of the shipping date or within 7 days of the delivery scan.
What is the process for returning an item?
Unopened and unused products can be returned within 14 days of purchase. Contact Customer Service with your order number and the reason for the return to get authorisation. Items must be sealed and in their original packaging to be accepted.
Are exchanges available for returned items?
Direct exchanges are not available at this time. To exchange an item, return the original for a refund and then place a new order for the product or size you want. This ensures faster delivery and availability.
Where should return parcels be sent?
Return parcels should be sent to: Unineed Limited, 240 Seaward Street, Glasgow, G41 1NG, United Kingdom. Include your order number, name, address, and reason for the return. It’s recommended to use a tracked postage method and keep proof of posting.
How long will it take to receive a refund?
Once the return reaches the warehouse, allow up to 7 days for processing. Refunds typically show up in your account within 3 to 5 working days after processing. The timeframe may vary based on your bank or payment provider.