When will my order arrive?
Royal Mail deliveries usually arrive within 2 to 3 working days, while DPD orders typically reach customers within 1 working day. If the DPD driver misses you, the parcel may be taken to a nearby Pickup Parcelshop for quicker collection.
How can I track my order?
A shipping confirmation email is sent once the order is dispatched. It includes a tracking link that allows you to follow the parcel and view the estimated delivery date. Simply click the link to stay updated, and enjoy added savings on future orders with applicable Venta voucher codes.
Is free delivery available?
Free UK delivery is available on orders over £40. Standard delivery usually takes 2 to 3 working days. Look out for special promotions that may offer free delivery from time to time.
What is the returns policy?
Unused and unopened products can be returned within 30 days of delivery. The item must be in its original condition. For full details, please review the Returns page before sending anything back.
How do I start a return?
To begin a return, contact the customer support team by email. They will provide return authorization and simple instructions. Once approved, you can safely post the item back.
What should I do if my item is damaged or incorrect?
If an item arrives damaged or not as ordered, contact the support team within 5 days. A replacement or refund will be arranged once the issue is confirmed. Keep any packaging or photos as proof.
Can I change my order after placing it?
Changes can only be made before the order is shipped. Contact customer support quickly to request modifications like address updates or product swaps. No changes can be made once the order has shipped.
How long do refunds take to process?
Refunds are usually processed once the returned item has been inspected. It may take several working days for the refund to show up in the original payment method, depending on your bank.
How can I share feedback about my shopping experience?
Feedback is always welcome. Shoppers can leave a review on the website or send an email with their comments. Every opinion helps improve the shopping experience and product selection.
Who can I contact if I have more questions?
For any questions not listed here, the customer support team is ready to help. Simply send an email to help@ventacare.com for friendly assistance and quick solutions to your query.