Can I change my shipping address after placing an order?
Address changes can be requested by contacting Customer Services via telephone or email. However, changes are not guaranteed once the dispatch process has begun. If the order is locked for processing or already completed, the address cannot be updated.
What is the returns and exchanges policy?
Items can be returned within 30 days if they are unworn, in re-saleable condition and in their original packaging. Returns that meet these conditions will be processed once received and inspected. Shoppers can also enjoy extra value on future purchases by using Walk London voucher codes, making stylish, high-quality footwear even more affordable.
Do you deliver internationally?
International delivery is available to most countries worldwide, using couriers such as DHL, FedEx, SAMOS, or Asendia. Shipping costs vary depending on location and weight. All items are dispatched from the United Kingdom, and import duties are included where possible.
Which couriers are used for UK deliveries?
Evri and Royal Mail are used for UK orders, depending on the delivery option selected. Both services provide tracking details once the order has been shipped.
How can the right style be chosen?
Choosing a style depends on the occasion and personal taste. Collections include casual, smart, and statement designs. Clear images and descriptions help you make decisions.
Are Walk London shoes suitable for work?
Many designs work well in office and smart-casual settings. Loafers, boots, and lace-up styles are popular choices for workwear. Comfort is important for long days on your feet.
Where can sizing help be found?
Size guides and product notes provide useful fitting advice. Customer support pages offer more guidance. Checking the details before you buy can help you avoid returns.
Are Walk London shoes suitable for wide feet?
Some styles offer a slightly roomier fit, depending on the design. Leather materials may stretch with wear over time. Reviews can help you find styles that are better for wider feet.
Do Walk London shoes stretch over time?
Leather styles may loosen slightly with regular wear. Synthetic materials usually maintain their original shape. Choosing the correct size is important from the start.
How can I track my order?
Once the order is dispatched, a confirmation email will be sent with a tracking number. This number can be used on the courier’s website to check delivery progress. Tracking is also available through the Shop App for added convenience.