How soon will my order be delivered?
Orders placed before 2pm are usually despatched the same day using APC’s next business day service. Smaller parcels may be sent through Royal Mail’s signed-for options.
What happens if an item is out of stock?
If a product is unavailable, customers can sign up for restock alerts or explore similar alternatives. Occasionally, items may be reordered depending on supplier availability.
Are sale prices available in-store too?
Most online promotions at Webbs Motorcycles also apply in-store, though some discounts may be exclusive to website orders. Asking a team member before purchasing will help confirm the latest offers. Riders can also enjoy additional savings by using Webbs Motorcycles voucher codes, making both online and in-store purchases even better value.
Do showrooms sell the same products as online?
Both locations stock similar ranges of motorcycles, clothing, and accessories, though availability may vary. Checking online beforehand ensures the desired item is in stock at the chosen store.
Can items be collected from a showroom?
Orders can be collected from either the Lincoln or Peterborough showrooms. Simply call ahead, bring the order number, confirmation email, and valid identification.
What is the returns policy?
Items may be returned within 28 days if unused and in original condition with tags attached. Returns that show signs of wear may not qualify for a full refund. Faulty items should be reported immediately for further assistance.
How can I change my delivery address?
Address changes can only be made before the order is processed for dispatch. It is best to contact the support team quickly to confirm if an update is still possible.
What should I do if an item is damaged on arrival?
If a product arrives damaged or faulty, contact the customer support team immediately. The issue will be assessed, and a replacement or refund will be arranged promptly.
Is it possible to track my delivery?
Tracking details are provided once the order has been despatched. Customers can use the tracking number to check the delivery status directly with the courier.
Why did my payment fail?
Payment failures can occur if the bank or payment provider declines authorisation. Double-check the billing address and contact the bank for clarification, as staff cannot view payment details for security reasons.
Are free returns available?
At present, return postage costs are not covered. Customers are responsible for arranging and paying for their own returns unless the item is faulty.