Can I make changes to my order after placing it?
Changes to orders are possible as long as they have not been dispatched. Call the sales team on 0844 6 569 569 for assistance.
What is the return policy for Yougarden?
Yougarden accepts returns within 30 days of delivery for damaged, faulty, missing, or unwanted items. Send returns to Yougarden RETURNS, Long Lane Nursery, Long Lane, Gedney Hill, Spalding, Lincolnshire, PE12 0PP.
How long does Yougarden delivery take?
Standard delivery typically takes up to 14 days. Pre-ordered shrubs and seasonal plants are delivered after the quoted date, along with in-stock items.
Can I cancel my Yougarden order?
Orders can be cancelled by contacting the team before the dispatch process begins. Once the items are ready for dispatch, cancellations may not be accepted.
How do I request a catalogue from Yougarden?
Visit the Yougarden website and select “Catalogue Request” at the bottom of the page. Fill in the form with your details and click “Submit Form” to receive the catalogue.
How can I track my order?  
You can track your order status quickly online. Just enter your details in the box and click the ‘Submit’ button. This tool lets you see how your purchase is progressing in just a few steps.
How do I get help with my order?  
Support is available for placing new orders, checking on existing ones, or resolving delivery issues. You can quickly reach the right team to handle your questions without delay.
Where can I find plant care advice?  
Many plants now come with a QR code on the label or plant passport. Scanning the code takes you to the plant care website at theplantcareguide.com. You can also find extra advice on individual product pages.
What experience does Yougarden have?  
The team consists of keen horticulturalists with over fifty years of experience. Products are carefully selected to ensure good value, reliable quality, and timely delivery, supported by dedicated customer service.
What is the Double Satisfaction Guarantee?  
Every product includes a full and unconditional guarantee for thirty days after delivery, along with your statutory rights. A Lifetime Guarantee is also offered on all hardy plants, giving you lasting confidence in quality.