Does 365Rider offer free shipping?
Yes, free shipping is available on orders over €100 to mainland Spain, the Balearic Islands, and most European destinations. Some exceptions may apply, which are listed in the shipping table. Customers can enjoy free delivery when their order meets the minimum amount.
Are product prices inclusive of shipping costs?
No, product prices do not include shipping unless free delivery applies. The total cost is shown before checkout so that shoppers know exactly what they are paying.
How long do customers have to return an item?
Customers have 30 days from the purchase date to return an item if they change their mind. The product must be unused, in its original packaging, and include all tags for a full refund.
Can all products be returned?
Not every product can be returned due to hygiene and safety reasons. Items like unsealed or used electronics, wetsuits, and underwear cannot be returned. Checking product details before sending them back helps prevent issues.
Who covers the shipping costs for returns?
Customers are responsible for return shipping costs unless the product is returned directly to a physical 365Rider store. If using the pickup service, €6.99 is deducted from the refund amount.
When is the refund issued after returning a product?
The refund is processed after the item is received at the warehouse and its condition is checked. It is credited back to the same payment method used during the purchase.
How are cash-on-delivery refunds handled?
Refunds for cash-on-delivery purchases are done via bank transfer, minus any fees related to the cash-on-delivery payment. The process begins after the returned item passes inspection.
How can customers exchange a product?
To exchange a product, customers should first confirm that the new item is in stock. Then, they need to place a new order through the website and return the previous product for a refund once it is received and approved.
What steps are required to make a return or exchange?
Customers can use the returns portal by signing in with their order details or purchase email. After following the on-screen instructions, they can complete the request. Refunds are processed once the returned product has been checked.
Can customers use their own courier for returns?
Yes, customers can choose their preferred shipping method as long as it includes tracking. All courier costs are covered by the sender, and 365Rider is not responsible for any costs or damages during transport.