What is the AT Motocross return policy?
AT Motocross accepts returns within 30 days of purchase if items are unused, undamaged, and in their original, resellable packaging. Returns will not be accepted if the packaging is ripped or torn. Pit bikes and electric bikes must remain unassembled and in their original boxes to qualify for a return.
Can faulty or damaged items be returned?
Yes, faulty, damaged, or incorrect items can be returned for a replacement or resolution. Items must be in a resellable condition, and the packaging should not be defaced or damaged. After inspection, if no fault is found, the customer may be charged again for the product and delivery costs.
How can a customer cancel or exchange an order?
Cancellations or exchanges can be requested within 30 days of purchase. Items must be unused and returned in their original packaging. Once an order is processed, it cannot be cancelled; customers must arrange a return instead. Returns received after 30 days are not eligible for refunds.
Are there any charges for returning items?
If the return is not due to an AT Motocross error, the original shipping costs will be deducted from the refund. This deduction depends on the delivery method: Royal Mail (£4.99), DPD (£6.99), or Pit Bikes (£99.99). Customers are responsible for return shipping fees on unwanted items.
How long does it take to receive a refund?
Refunds are usually processed within seven days of receiving returned goods. The refund will be issued using the original payment method once the return inspection is completed.
What are the delivery options for UK mainland customers?
Orders over £50, excluding tyres, qualify for free delivery. Orders under £50 incur a £4.99 charge with delivery in 4 to 6 working days. Priority delivery costs £7.99 and takes 2 to 3 working days.
Is there an additional delivery charge for tyres or larger products?
Yes, tyres have a £7.99 surcharge, while Revvi 18" Electric Bikes cost £19.99 to deliver. Pit Bikes and Quads carry a £49.99 delivery charge and are delivered in a crate to kerbside locations only.
How long does delivery take for Pit Bikes and Quads?
Pit Bikes and Quads are typically delivered within 4 to 7 working days. These products are securely shipped in crates to ensure safe delivery.
Can packaging affect return eligibility?
Yes, items must be returned in resellable condition with intact packaging. Damaged or defaced packaging may lead to refusal or extra charges for replacement.
Are there handling fees for returns due to incorrect fitment?
Hard parts ordered solely for trial fitting on incompatible brands may incur a 15% handling fee. Customers are advised to confirm compatibility before purchasing to avoid unnecessary charges.