What time is check-out?
Check-out is at 10 am for all holiday types. You can arrange for late check-out at 12 pm for £25 or 4 pm for £50, depending on availability. This does not apply to Gara Rock, Retallack, and East Fleet.
Can I request a late check-out?
Yes, you can book a late check-out in advance if there is availability. Please contact the holiday team by phone before your arrival to confirm. Charges depend on the check-out time you choose.
What time is check-in?
Check-in times vary based on the type of accommodation. Exclusive properties are available from 2:30 pm, while most others start from 4 pm. Touring arrivals are earlier, with St Ives starting at 11:00 am and Eastfleet at 11:30 am.
Can I upgrade my accommodation?
You can upgrade your accommodation if there is space. To arrange this, call the booking team, and they will check availability. A hot tub or a higher grade is a popular choice.
How many holiday homes can I book online?
You can book one holiday home directly online. For two to four homes, call the reservations line for help. If you want to book five or more homes, a dedicated team will assist you.
How do I book a holiday?
You have two options for booking. Guests can book online through the provided website link or call the reservations number for personalized help. Both options are easy to use.
What if I arrive earlier than check-in?
It’s not recommended to arrive early since it increases park traffic. It’s best to arrive at the scheduled check-in time to ensure smooth arrivals and departures for everyone.
Can I amend my booking?
You can make amendments by calling the central holiday team directly. You cannot make changes online. Keep in mind that amendments cannot be made within 14 days of your arrival date, so plan accordingly.
Can I extend my stay?
Yes, you can extend your stay if accommodations are available. Call the reservations team before check-out, or speak with the park reception when you arrive. Extra nights are subject to availability.
Who should I contact for booking changes?
For amendments, upgrades, or extensions, reach the reservations team by phone. The numbers are listed in your booking confirmation details. They will inform you about availability and any possible charges for changes.