How can I make changes to my booking?
You can manage your flight details by visiting etihad.com/manage. Here, you can update your contact information, request extras like meals or seats, add baggage, check in, or download your boarding pass. If you booked through a travel agent, you must make any changes directly with them.
Can I change the date of my flight?
Date changes depend on the fare you purchased. Some fares allow free changes, while others may charge a fee. The strictest fare rule will apply if you combine multiple fares. You can usually make changes and cancellations up to four hours before departure.
Are there fees for changing or cancelling flights?
Fees depend on the fare type and the route you booked. Some flexible fares allow free changes, while others may charge. Refunds are processed according to the rules of the original ticket. A no-show fee will apply if you do not request a cancellation at least four hours before departure.
Can I request a refund in special circumstances?
If a passenger or an immediate family member passes away, you will not be charged change or refund fees. You must provide official documentation to make this request. This policy applies regardless of the fare you booked.
How do I add extra baggage or upgrade my seat?
You can manage additional baggage and seat upgrades by entering your flight details under Manage My Booking. You can quickly and easily choose available upgrades, purchase extra baggage, and select seats before you travel.
When can I check in online?
Online check-in is available from 30 hours to one hour before departure. Once you complete this, you can download your boarding pass and drop off bags at the airport. If the pass is not available, you can collect it at a check-in desk.
Why is my boarding pass not available online?
Some airports do not accept digital boarding passes. Additionally, if you are traveling with pets or need visa or travel document checks, you must collect your pass at the airport. Staff at check-in desks will help in these situations.
What should I do if online check-in fails?
If you cannot check in online, go to the airport as usual. Assistance is available at check-in desks, and staff will help you complete the process. You cannot complete check-in through online chat or phone services.
How can I update my contact details for notifications?
You should update your contact details by visiting etihad.com/manage. This way, you will receive travel updates and important notifications promptly. If you booked through a travel agent, contact them directly to make these updates.
How do I get a refund with Etihad Credit?
Refunds made with Etihad Credit will go back to the original credit account. The validity period of the original voucher still applies. You should review the voucher details to confirm usage terms.