How can a customer find their booking reference or ticket number?
The booking reference or ticket number can be found in the confirmation email received after booking. It is also available on the electronic ticket or itinerary provided by the airline.
What steps should be taken if baggage is damaged upon arrival?
Report the damage at the arrivals desk to obtain a Property Irregularity Report (PIR) and damage letter. Submit a claim within seven days, including the PIR and repair receipt, following any additional instructions provided.
What should passengers do if their baggage is delayed?
Visit the Baggage Services counter to get a Property Irregularity Report (PIR) or file a delayed baggage report if you have already left the airport. If departing the airport, do this within 48 hours. Track the status of your baggage using the PIR number. Claims for essential items must be submitted within 21 days.
What are the requirements for ticket cancellations and refunds?
Tickets must be unused, refundable, and purchased more than five days prior with a single credit card. Refunds are subject to fare rules and processing fees. Cancellations within 96 hours may incur extra charges, with exceptions for family emergencies.
How can passengers request a child's meal and what are the recommendations for in-flight snacks?
Passengers can request a child's meal online at least 24 hours before departure. It’s advised to carry water or milk for take-off and landing, and bring snacks for potential delays. For flights under three hours, bringing personal food is recommended.
How can families with separate tickets ensure they are seated together on Etihad Airways flights?
Families can book seats individually on the airline's website using the seat map to find nearby options. Alternatively, contacting Etihad Airways for assistance with seat arrangements is another option to ensure seats are together.
How can I view or change my booking details?
You can view or update your booking by entering your booking reference or ticket number along with your last name. Once you log in, you can see flight information, update personal details, or add extras to your trip. This tool makes it easy to manage your travel plans before departure.
How do I add baggage or upgrade my seat?
You can manage extra baggage and seat upgrades through the “Manage My Booking” option. Just enter your flight details to see available choices and complete your selection. You can also confirm or pay for any upgrades in advance to make your journey more comfortable.
What additional services can be added before travelling?
Travellers can add several extras online through Manage My Booking. Options include airport lounge passes, chauffeur services, seat upgrades, extra baggage, and travel insurance. These extras help create a smoother travel experience and allow you to prepare ahead of your trip.
When should I drop my bags at city check-in?
City check-in lets passengers drop off bags between 24 and 4 hours before departure. If you are travelling from Al Ain, you can drop off bags between 24 and 7 hours before the flight. This service offers more flexibility and helps you avoid airport queues as departure time approaches.