Is free delivery available for Skechers orders?
Free delivery is available for orders above RM150 in West Malaysia. For orders below RM150, a shipping fee of RM5 applies. In East Malaysia, an RM12 fee applies for orders below RM150, and an RM8 fee applies for orders above RM150.
What is the return policy for Skechers?
Returns must be made within 15 days of receiving the order. Items must be unworn, undamaged, and returned in their original, undamaged packaging. Return shipping charges are not refunded, and exchanges are not currently accepted.
How long does it take for Skechers orders to ship?
Most Skechers Malaysia orders are shipped within 2-5 business days. Orders placed on weekends or public holidays are processed on the next working day.
Does Skechers offer gift cards online?
No, Skechers does not currently offer gift cards online. However, Skechers experts are available to provide gift recommendations and sizing advice.
Can I track my order from Skechers?
Yes, orders can be tracked using the Skechers tracking number provided in the shipment confirmation email.
What types of products can customers shop for at Skechers?
Skechers offers footwear and apparel for men, women and children. Customers can find casual shoes, performance footwear, walking styles and popular collections such as Arch Fit and Hands Free Slip-ins.
Are any Skechers products excluded from regular returns?
Yes. Global Selection products, clearance items, innerwear and products marked non-returnable or non-refundable have restrictions. Exceptions may apply when an item arrives damaged, defective or incorrect.
Can customers exchange an online purchase for another size?
No. Skechers does not provide online exchanges for a different size, colour or model. Customers can return an eligible item for a refund and place a new order separately.
Can customers use more than one discount code on an order?
No. Promotional discount codes cannot be combined on the same online purchase. Customers can apply one discount code per order, subject to the conditions of the selected promotion.
How long does it take for a refund to process?
Skechers processes returns within 5-10 business days. The refund may take up to 15 business days to reflect in your account.