Is free delivery available for Skechers orders?
Free delivery is available for orders above RM150 in West Malaysia. For orders below RM150, a shipping fee of RM5 applies. In East Malaysia, an RM12 fee applies for orders below RM150, and an RM8 fee applies for orders above RM150.
What is the return policy for Skechers?
Returns must be made within 15 days of receiving the order. Items must be unworn, undamaged, and returned in their original, undamaged packaging. Return shipping charges are not refunded, and exchanges are not currently accepted.
How long does it take for Skechers orders to ship?
Most Skechers Malaysia orders are shipped within 2-5 business days. Orders placed on weekends or public holidays are processed on the next working day.
Does Skechers offer gift cards online?
No, Skechers does not currently offer gift cards online. However, Skechers experts are available to provide gift recommendations and sizing advice.
Can I track my order from Skechers?
Yes, orders can be tracked using the Skechers tracking number provided in the shipment confirmation email.
How long does it take for a refund to process?
Skechers processes returns within 5-10 business days. The refund may take up to 15 business days to reflect in your account.