How long does Lululemon shipping take and are there any address restrictions?
Delivery to Malaysia typically takes 5-6 working days, with possible additional fees for orders exceeding a certain value. Shipping time starts once the item leaves the distributor, with a 1-2 day processing period. P.O. box addresses are not accepted.
What is Lululemon’s return policy and how are refunds processed?
Returns can be made within 30 days of delivery. Online returns are refunded to the original payment method, while store returns are refunded via a Lululemon gift card or exchange. An original receipt is required for all returns.
Can I cancel my order with Lululemon?
Order cancellations are not permitted on the platform. However, returns are allowed if they comply with Lululemon’s return policy. Ensure the return meets the guidelines to proceed with returning the item.
How long does it take to receive a refund from Lululemon?
Refunds are processed within seven business days after your order is returned. An email notification will be sent once the transaction is completed. Keep an eye on your inbox for confirmation.
Is cash on delivery available for Lululemon online orders?
Cash on delivery is not an option for online orders. Payments must be made online, but cash payments are accepted in physical stores. Choose the payment method that best suits your shopping preference.
How can I track my Lululemon order?
Visit the ‘Order Status’ page and log in to your Lululemon account. Enter your tracking number to check the status of your order. This allows you to monitor your delivery progress easily.
When will my order be shipped?
Orders are usually processed within 1 to 2 business days at the distribution center before they are dispatched. Shipping times begin only after the items leave the distribution center. Customers should consider this when estimating delivery time for their purchase.
Can the value of my order be adjusted?
No, the declared value of each package cannot be changed. The full value of the contents must be stated on shipping documents for legal reasons. This ensures compliance with customs rules and helps prevent delays during international delivery.
What should first-time customers know before ordering?
First-time customers can place an order for delivery to Hong Kong SAR through the official website. Products can be purchased by checking out as a guest or by creating an account. An account allows you to save addresses, payment methods, and wish lists for future convenience.
Which payment methods are available for my order?
Payments in Hong Kong dollars can be made using Visa, MasterCard, American Express, JCB, Apple Pay, PayPal, UnionPay, and prepaid credit cards with a billing address. Customers can also use a lululemon Gift Card in local currency under certain conditions. For other currencies like Singaporean Dollars, Malaysian Ringgit, Thai Baht, or New Taiwan Dollars, you can view available payment options by updating the location in the website’s selector.