Can an order be cancelled or changed at Lululemon?
Cancellations or changes to orders are not possible. If needed, return the received order in its original condition for a full refund and place a new order.
What is the return policy for Lululemon?
Customers have 30 days from delivery to return their order. Products must be in original condition with tags attached, unused, and unworn. Certain items like underwear, water bottles, swimwear, masks, and socks can only be returned if defective.
Can customers receive free styling tips from Lululemon?
Yes, Lululemon offers free styling tips. Simply book an appointment on the website to access this service. Enjoy personalised advice to enhance your style and fitness wardrobe.
How does Lululemon's 'Refer A Friend' programme work?
Share the referral code available on Lululemon's website with your friends. When the code is used, both the referrer and the friend receive an extra discount. This programme provides mutual benefits for sharing.
Is there a student discount at Lululemon?
No, Lululemon does not offer a student discount. However, discounts are available for health workers, military personnel, and others.
When will I be charged for my order?
A pre-authorization is placed on your credit card when you place an order. However, you will only be charged once your items are shipped. First, you will receive an order confirmation email. Then, you will get a delivery confirmation email when your order is sent out. The pre-authorization will usually drop off in 7 to 10 business days.
How long does shipping take?
Shipping times begin after your order leaves from the distribution center. Please allow 1 to 2 business days for processing before your order is shipped. Delivery time will depend on your location.
How can I place an order for delivery in Hong Kong SAR?
You can shop at www.lululemon.com.hk, add your items to the bag, and complete the checkout. You can check out as a guest or create an account to save your information for future orders.
What size should I choose?
Products are listed in US sizes. They offer conversion charts, but suggest using body measurements for the best fit. Size availability might vary.
Do they offer hemming services?
Yes, they offer free hemming on tops and pants at all of their stores.