How are refunds processed at Klook?
Refunds are issued using the original payment method and take up to 14 days to appear in the account. The reimbursement amount depends on the type of cancellation made. Ensure to check specific cancellation policies for details.
How can a Klook booking be cancelled?
Cancel your bookings and reservations by going to ‘Order Details’ and selecting the cancellation option. This applies to Klook staycation bookings. Follow the prompts to complete the cancellation process.
Are there cancellation policies for Klook activities?
Cancellation policies vary by activity, so it is important to review the specific details before booking. Information on whether an activity is cancellable and the allowed cancellation timeframe is provided. Klook Staycations often offer zero cancellation fees.
When should I expect my booking confirmation?
The arrival time of the booking confirmation depends on the activity. For instant confirmation activities, expect an email within 5 minutes. For others, confirmation will be sent within 24-48 hours. Check the Confirmation section on the booking page for details.
What should I do if I need to change my booking?
If a booking needs to be changed, an updated voucher with the revised details will be issued. Ensure to use this new voucher, as the original one will become invalid. This helps avoid any issues during the activity.
How can I use my KlookCash?
If you have at least 10 KlookCash in your account, you can use it at checkout. On the booking page, find the Discount section and check the box that says KlookCash. The amount will be applied as a discount to your booking.
Can I choose my seat when booking?
Right now, you can’t pick specific seats. If you’re travelling within China, you can tell them if you want a window seat, an aisle seat, a seat near the door, or one away from the bathroom. They’ll try to make it happen if they can.
When will my booking be confirmed?
Your booking confirmation depends on when you book. If it’s within 15 days of departure, you’ll usually get confirmation within minutes. For bookings made more than 15 days in advance, you will receive confirmation about 15 days before your departure.
What is a Klook e-Gift Card?
A Klook e-Gift Card can pay for most activities on Klook. It also makes a great gift. You can share the code with someone else, but once it is redeemed, it cannot be transferred or changed.
How do I book an airport transfer on Klook?
To book an airport transfer on Klook, simply enter your pick-up details, date, time, and number of passengers, then search for available options. Choose your preferred transfer, click Book Now, and complete the payment.
