When will I receive my booking confirmation?
Confirmation times depend on the activity. Instant bookings are confirmed in 5 minutes, while others take 24-48 hours. Check the Confirmation section for details.
Can I cancel my Klook booking for a refund?
Cancellation options depend on the activity’s policy. For free cancellations, cancel within the specified period. Conditional or no-cancellation bookings have specific terms; always review before booking.
How can users earn KlookCash from reviews?
Writing reviews of 100 characters or more earns 20 KlookCash each time. Uploading three photos or more earns 30 KlookCash.
How is KlookCash applied during booking?
With 10 or more KlookCash, users can check the box under the “Discount” section to apply it during checkout.
Can Klook vouchers be used on behalf of others?
Activities can be booked for others by providing their details. Non-transferable vouchers must match guest information exactly.
How can a booking be cancelled?
If free cancellation applies, go to Bookings, select the booking, choose “Apply for refund,” and follow the prompts.
What if the cancellation policy is conditional or restricted?
Review the cancellation terms on the activity page or voucher. If conditions are met, contact customer support.
What support steps must users follow after canceling?
Include your full name, booking reference, activity name, and any supporting documents when seeking help.
How long does a Klook refund take?
Approved refunds are processed within 24 hours. Card refunds take 3-14 working days, while other methods may take up to 30 days.
Can I use a card that is not in my name on Klook?
No, Klook only allows purchases with the cardholder's own credit or debit card.