What payment methods are available for Klook bookings?
Klook supports various payment methods, including Union Pay, VISA, MasterCard, JCB, PayPal, American Express, Apple Pay, Google Pay, and AliPay. Choose the payment option that suits you best during checkout.
Can I make changes to my Klook booking?
Changes to bookings can be made on the booking page, but some bookings may not be amendable. Review the booking terms for specific change policies. Refunds for cancellations depend on the type of activity and may vary in processing time.
How does Klook’s Best Price Guarantee work?
Klook offers a Best Price Guarantee. If a lower price for the same booking is found on another website, contact Klook customer support. The price difference will be doubled, though this guarantee does not apply to airport transfers, rental cars, or multiday tours.
How can I contact Klook customer support?
For assistance, Klook customer support is available 24/7. Access FAQs for common issues, use the live chat feature on the desktop site, or click ‘Ask Klook’ to submit inquiries for prompt solutions.
How can I download the Klook app?
Download the Klook app from your smartphone’s app store. The app allows for easy and convenient booking of activities, hotels, and car rentals. New users can often use Klook promo codes for additional savings.
When will my booking confirmation be sent?
Confirmation depends on the type of activity. For instant bookings, the confirmation email usually arrives within five minutes. For other bookings, it may take between 24 and 48 hours. Check the confirmation details on the package or activity page. If you don’t receive it after that time, you can contact customer support.
Can I book an activity for someone else?
Yes, you can book an activity for another person. Make sure to enter the correct guest details during the booking process. Some vouchers might be limited to the person named on them. Always double-check that the booking matches the traveler’s identification.
Is it possible to change my booking details later?
Some bookings allow updates to participation dates or traveler information. You can make changes using the website or app through the “Amend booking” option under the cancellation policy section. Bookings with “No cancellation” or “Conditional cancellation” policies, or non-KLK vouchers, cannot be changed.
How do I cancel or request a refund for my booking?
Cancellations depend on the policy listed in the activity details. If allowed, you can cancel bookings online by selecting "Apply for refund" and following the instructions. Conditional and non-refundable bookings may require you to contact customer service. Refunds are not available once the activity has taken place.
How long does it take to receive a refund?
After a refund is approved, processing usually starts within 24 hours. The timing depends on the payment method used. Credit cards and digital wallets may take 7 to 14 business days. Bank transfers can take up to 30 business days. Contact your payment provider for specific timelines.
