How do I cancel a booking on Klook?
Cancellation of a booking on Klook is possible within the valid period specified. Check the booking voucher for detailed cancellation terms and conditions. These details will provide all the necessary information for the process.
When will I receive my refund from Klook?
Refunds from Klook are typically processed promptly. If the reimbursement has not been received within 30 days, contact the customer assistance team via email. They will help resolve any issues with the refund.
When are Klook Credits available for use?
Klook Credits can be used once a minimum of 10 points is accumulated. These credits are valid for 12 months from the date they are issued. Each Klook purchase contributes to earning rewards through the loyalty programme.
When will a booking be confirmed?
Instant confirmation activities send a voucher within five minutes. For other bookings, it may take 24 to 48 hours for confirmation.
What if the confirmation email isn't received?
Check the confirmation time in the activity’s Terms & Conditions. Next, look in your junk folder or chat via the bookings page.
Is payment secure?
Secure payments are processed through third-party gateways. Card details are tokenized and encrypted for safety.
Can the booking be made by someone else?
Yes. Just enter the correct traveler details at checkout. Some vouchers may not be transferable.
How can customer support be reached?
You can reach support by clicking “Chat with us” in the Bookings section. Provide your booking reference and name for help.
What payment methods apply for car rentals?
A credit card in the lead driver’s name is recommended. A deposit might need that same card to be presented.
What is the cancellation policy for Klook bookings?
Klook offers an easy cancellation process, with refunds available for activities that include free cancellation policies. Check the terms and conditions before booking to understand the cancellation deadlines and potential reimbursements. For conditional cancellations, partial refunds may be provided based on specific conditions.