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More about Lazada

LazMall Shopping

LazMall offers genuine branded products with 100% authentication. LazMall has fabulous rebates opportunities, notable-brand deals, discount promotions, cashback, and weekly discount deals.

For the delivery it takes about 1-3 days for your order to be delivered to your location when you choose LazMall Guaranteed Delivery while purchasing LazMall products.

There is a period of 15-days for the finest return service that LazMall has.

Lazada Wallet

Lazada Wallet is a payment option for the users and also to transfer rewards while the promotional period. Lazada Wallet is powered by HelloPay and strongly secured for transactions. Users can also get special discounts and Lazada cash back.

It’s a prohibition that Lazada Wallet cannot be used to make the minimum purchase of THB49,999. Rebates and deposits cannot be withdrawn in any case from the Lazada Wallet.

The maximum top-up limit of Lazada Wallet is THB49,999.

Customer Service

Lazada has the fabulous options for all the customers to come up with the queries at any point of time. Choose one from the following:

  1. Contact Number – Call at 02-018-0200 for any inquiry.
  2. Email Address – Email at info@lazada.co.th with detailed query and also embed files if required.
  3. Live Chat.
  4. Social Media – Lazada is available at Google+, YouTube, Facebook, Twitter, Instagram, Tumbler, Pinterest, and Bloggers.

Accessible from 9 AM to 9 PM.

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How do I use Lazada Promo Codes?

  1. Visit RewardPay TH and search “Lazada”.
  2. Choose the offer you wish to use from the page opened.
  3. Click on it and copy the code.
  4. Add products you wish to buy to your cart and proceed to checkout.
  5. Apply the code directly at the checkout page in box which says ‘Have a voucher code?’ by clicking on ‘apply here’.
  6. Your code will be applied directly.

How do I return received parcel to Lazada?

Firstly, you have to fill out the Return Form by choosing from the order summary listed under My Account. There are two options for you in that case:

  1. Directly to Seller – Talk directly to the seller, the seller would pick-up for you. You can talk to Lazada if the seller doesn’t respond.
  2. Directly to Warehouse –You could courier or drop-off. Just attach the print-out of the return form to your package to be return.

Can I cancel my order at Lazada?

Lazada allows customer to refuse the order upon delivery. Cancellation option for the placed order will only be available when the order hasn’t yet been shipped. Unfortunately, after the order has been shipped the cancellation cannot be made.

How do I collect my parcel from Lazada?

There is an option for all the users on most of the products ordered to be collected from the specific collection point. Users have to verify the authority on the collection as the customers are ought to receive an OTP and tracking number, which can be received through SMS, Email, or Lazada mobile application.

Users can collect the parcel from the collection point with 3 days only, otherwise the parcel will be return to the seller.

How do I sign up at Lazada? 

  1. Visit Lazada TH and scroll up to the top of the page.
  2. Choose to sign up with contact number, Facebook or Google+.
  3. Fill the details and create a password.
  4. Then click on sign up.

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About Lazada

Lazada was founded by Maximilian Bittner in 2012. Headquartered in Singapore it has expanded over Thailand, Vietnam, the Philippines, Singapore, Indonesia, and Malaysia. Today, Lazada is owned and operated by Alibaba Group, in collaboration with Rocket Internet. Lazada has made its way for quality with LazMall, Lazada Wallet, and LazMart.

Lazada is proficient at delivering the latest of smartphones, fashion outfits, laptops, monitor, microwave and cooking appliances, smartwatch, PlayStation 4 Pro, and whatsoever you want. Pick the best from the brands like Huawei, GoPro, Instax, iPhone, JBL, Nikon, Samsung, Xiaomi, and many more.

Safe & Simple Delivery

There are three kinds of delivery methods –

  1. Standard Delivery – Its takes 5 to 15 days depending on location of products being shipped from.
  2. Express Delivery – 2-10 days can be expected time or same day in some cases; available in Bangkok and metropolitan areas.
  3. LazMall Guaranteed Delivery – It takes 1-3 days to deliver in Bangkok and metropolitan areas.

Shipping varies from seller to seller and the area the parcel has to be delivered to you. Enjoy free of cost delivery from few of the sellers.

Orders can be expected to be delivered from 8:30AM to 5:30PM only on weekdays. You can also opt to collect your parcel from the collect point. Options are - Thailand Post, Ninja Van, Kerry Express, LELExpress, CJ Logistics, DHL, and more.

Cancellation & Return Policy

Lazada is known for its quality service and authenticity of products. You might ever come to change your decision of purchase. But, the cancellation can only be made if your order parcel hasn’t yet been shipped or you can always refuse to accept your order.

However, there are provisions to return your order within 7-days from the date of receipt. Return policy of the parcel depends on the particular product.

Payment Alternatives

The payment is secure and safe with all aspects and payment portals are 100% certified with notable names. Thai customers to Lazada can choose one of the following to make payment:

  1. Credit Card Installments – Pay in 3 to 10 instalments with the minimum amount of THB3,000 (with VAT included),
  2. ATM Payment,
  3. Online Banking,
  4. Cash On Delivery – Maximum THB50,000 can be paid,
  5. Credit Card and Debit Card (MasterCard, Visa, and JCB),
  6. TrueMoney Wallet,
  7. Lazada Wallet,
  8. Pay at Store / Counter Service–You can Pay@Post by Thailand Post, mPay Station by AIS, Big C Supercenter, Tesco Lotus Counter Service, and Family Mart.

Refund Policy

The refund could be made in the original payment method or in the form of Lazada Wallet or store credits. Customers are required to bear the shipping fee on return after filling the “Return Form”. If the customer cannot print out the Return Form, then it is mandatory to pay EMS fee to nearest Thai post.

If the reason for return is “Change of mind”, then EMS refund cannot be implemented.