What is the delivery time for Lenovo orders?
Lenovo deliveries typically arrive within 8 business days for metropolitan areas and up to 10 business days for rural areas. Allow 1-2 weeks for delivery before contacting customer support if the order hasn't arrived.
Is it possible to cancel an order at Lenovo?
Cancelling or changing an order at Lenovo is not guaranteed. However, contacting them at 1800-911-936 or emailing thcs@lenovo.com may help. Notification of approval or rejection will be sent via email.
How do I return or exchange a defective product from Lenovo?
If a product is defective, submit a return or exchange request within 7 days of delivery by emailing thcs@lenovo.com. The team will respond promptly. Ensure the request is made within the specified timeframe.
What is the refund policy for quality-related issues at Lenovo?
A full refund is provided for items with quality issues such as damage, missing parts, incorrect items, cosmetic defects, or dead pixels. Refund processing can take 15-45 days to appear in the original payment account. Ensure issues are reported promptly.
Can customers customise a Lenovo computer before purchasing?
Yes. Selected Lenovo computers can be customised to suit individual requirements. Available choices may include upgrades to components such as memory and storage, depending on the model.
Does Lenovo sell gaming laptops and desktops?
Yes. Lenovo offers gaming laptops, desktops and accessories, including products from its Legion range. Customers can explore gaming-focused devices alongside suitable monitors and peripherals.
When does tracking become available for Lenovo orders?
Tracking becomes available once the shipment has been received by the carrier. Customers can then view updated shipping information through their Order Details.
Does Lenovo offer a rewards programme?
Yes. My Lenovo Rewards allows eligible members to earn rewards from qualifying purchases. The Thailand website currently advertises rewards of up to 3% back in points.
What computer accessories can customers buy from Lenovo?
Customers can shop for keyboards, mice, docking stations, monitors, chargers, cables, adapters, webcams, storage products, bags and gaming accessories. Software and other computer-related products are also available.
How can customers utilise the warranty for Lenovo devices?
Lenovo devices come with a minimum 12-month warranty. Register your product by creating a Lenovo ID on their website to receive maintenance updates. Enter the product’s serial number to check warranty conditions and stay informed about repair status and completion time.