How does product warranty work at Studio7?
Studio7 provides direct access to iCare Services for Apple device repairs, with a one-year hardware warranty and 90 days of technical support. AppleCare+ plans are available for additional protection. Brands like HP, Asus, and Lenovo offer onsite warranties for monitors and repair services for accessories within the warranty period.
What is the refund process at Studio7?
Refunds are issued after returned products are tested and confirmed to be below expectations. For payments made by card, counter service, bank counter, or ATM, the refund is transferred to the original payment method. Cash on delivery refunds require bank details for the reimbursement to be processed.
What is the return policy at Studio 7?
Studio 7 offers easy returns if you are dissatisfied with your purchase. Report dead or defective items within 7 days, notify customer service for wrong model, size, or colour deliveries, and refuse damaged shipping boxes, providing photographic proof. Follow their return policy instructions for a smooth process.
Is Studio7 an authorised Apple reseller?
Yes. Studio7 is an official Apple reseller in Thailand and has been authorised to distribute Apple products since 2005. It operates online alongside physical locations across the country.
Does Studio7 provide instalment payment options?
Yes. Selected Apple products are available with 0% interest instalment plans, subject to the applicable promotion and payment conditions. The online store displays instalment offers alongside qualifying products.
Can customers use SPayLater at Studio7?
Yes. Studio7 accepts SPayLater for eligible Apple purchases online and at participating stores. Customers may choose qualifying instalment plans of up to 12 months, depending on the applicable terms.
What delivery options does Studio7 provide?
Studio7 offers standard shipping alongside faster options for qualifying purchases. Selected products can receive three-hour express delivery, depending on availability and the customer's location.
Can customers collect online orders from a Studio7 store?
Yes. Studio7 provides Click & Collect and a 1 Hr. Pick-up at Store service. Availability depends on the selected product and participating store.
Where can customers get an Apple device repaired?
Customers can seek repair and technical assistance through iCare, an authorised Apple service provider. Eligible devices can be serviced through participating iCare locations, while selected products may qualify for iCare Delivery.
How can orders be cancelled at Studio7?
To cancel an order, contact Studio7's online shopping customer service before 11:00 a.m. If the payment is not made or is cash on delivery, cancellation is immediate. For credit card or cash payments, ensure the cancellation request is made before 11:00 a.m.