How can customers stay updated on exclusive offers and new stock from Yoox?
Customers receive emails with exclusive offers and the latest stock updates. This ensures they don't need to visit the website for updates frequently.
Can customers track their Yoox orders?
Yes, customers can track their orders by logging into their accounts. Simply click on the 'Track Your Order' option and enter the order number.
How can customers find the right size for their purchases?
Yoox provides a 'Size Guide' with measurements in inches and metres for men and women. Customers can refer to this guide and contact the team for any size-related queries.
Are the payment channels at Yoox secure?
Yes, Yoox uses secure payment channels certified by VeriSign to protect customer information. Customers can read the privacy policy for more details.
Does Yoox offer free shipping?
Yoox offers free delivery on orders of ฿809.02 or more within 3-6 working days. Express shipping ensures parcels arrive quickly, and customers can track their orders online.
What is the return policy for Yoox?
Customers can return items within 30 days of receiving the delivery. A service fee of US$15 applies. Returned goods must be in unused condition with all tags attached. Refunds are processed after inspecting the parcel and credited to the original payment method.
Do I need an account to shop?
No account is required, but creating one unlocks exclusive areas and services. It also makes tracking orders and returns much simpler.
How do I place an order?
Choose your preferred size and colour, add the item to your bag, and proceed to checkout. Provide your details, select shipping and payment, and confirm purchase.
Can I cancel my order once placed?
Orders cannot be cancelled after processing. If unsuitable, items can still be returned under the return policy.
Are there items that cannot be returned?
Yes, some products such as underwear, swimwear, sunglasses, fragrance, and clearance items cannot be returned due to restrictions.