What is the return policy for Farfetch?
Farfetch accepts returns within 14 days if you are not satisfied. You can choose between a pick-up service or a drop-off option for the return.
How can I sign up for the Farfetch mailing list?
Scroll down to the homepage of Farfetch and find the sign-up option. Enter your email address, select your preferred gender for updates, and click 'Sign me Up".
Do they deliver every day of the week?
Yes, Farfetch delivers every day of the week. Delivery options include Standard or Express, with charges varying by location.
How do I request a return?
Notify the Farfetch customer assistance team as soon as possible. Follow the eligibility guidelines, ensuring items are unused and in their original packaging.
How long does it take to get a refund?
The refund is processed to the original payment method after collecting and verifying the returned items. Ensure returns are notified within seven days for pick-up service.
Do I need an account to place an order?
No, you don’t need an account; just an email address to place and track your orders. However, creating a Farfetch account makes checkout faster, lets you save a wishlist, and provides order updates.
I’ve forgotten my password, what should I do?
Click the “Forgot your password” link on the Sign In page and enter your email address. You will get an email with instructions to reset your password right away.
How do I receive Farfetch email updates?
You can sign up for updates on new arrivals, trends, and promotions by entering your email address at the bottom of homepage. If you have an account, you can manage your email preferences anytime in your profile.
Where can I find size conversion charts?
On each product page, click Size Guide above the size selection menu to see conversion charts.
What if my item doesn’t fit?
If it doesn’t fit, you can return it using free returns service. After you receive your refund, you can reorder the right size or reach out to Customer Service team for assistance.