Can a ticket purchased with a voucher be refunded?
Yes, a ticket bought with a voucher can be refunded. However, the refund may not include the voucher's value, and penalties may apply if the booking isn't cancelled before the no-show period.
What are the size limits for checked and hand luggage on Qatar Airways?
For flights to/from Africa or the Americas, checked baggage should not exceed 158cm (62in) in total dimensions. For other destinations, the limit is 300cm (118in). Hand luggage should not be larger than 50+37+25cm (20+15+10in).
How can I get a refund for a guarantee payment made for credit card verification?
To obtain a refund after credit card verification, reply to the Qatar Airways Support email confirming the original card. The refund will be processed to the same card used for the payment. Please note this may take up to 28 days.
What should I do if payment isn't confirmed after sending credit card documents?
If payment verification is delayed despite sending documents, wait for a response from the verification team. For urgent matters, contact the nearest Qatar Airways reservation office or customer contact centre for assistance. Further help will be provided if necessary.
When is online check-in available for Qatar Airways flights?
Online check-in is available 24 hours before departure for flights from the U.S. and those flying to the U.S. from Doha. For other flights, including transits in Doha, check-in opens 48 hours to 90 minutes before departure. This applies to Qatar Airways-operated flights or those with the first segment by Qatar Airways.
How can I cancel or request a refund for my booking?
If you booked through qatarairways.com, the Qatar Airways mobile app, or at a sales office, you can cancel or request a refund online. Just go to My Trips and retrieve your booking.
Do employees earn points when traveling on the Beyond Business program?
Yes. Employees earn personal points while the company earns Qrewards at the same time.
Are there student discounts available?
Yes, students get 10% OFF their first booking, 15% OFF the second, and 20% OFF the third and fourth bookings when booking through qatarairways.com with a promo code.
How is excess baggage charged at the airport?
At the airport, excess baggage costs a standard rate per kilogram. Buying online gives you better, discounted rates.
Can I buy extra baggage?
Yes. You can buy extra baggage online at qatarairways.com, at city or airport ticket offices, or through contact centers up to 3 hours before departure. You can also purchase it at the check-in counter. You can get better rates if you buy it online up to 6 hours before the flight.
