How can I cancel a hotel booking and request a refund on Traveloka?
To cancel, log in and go to "My Booking," select the booking, and tap "Refund" under "Manage Booking". Review the cancellation policy, confirm the cancellation, and accept the terms. Non-account holders can use the "Retrieve Booking" feature.
What steps should I follow to book a hotel on Traveloka?
On the homepage, tap "Hotels," enter your search criteria, and tap "Search". Choose a hotel and room, enter your contact details, and proceed to payment. You will receive a voucher via email and can check your booking status in the "Purchase List".
How do I check my refund status on Traveloka?
Log in and click on the account icon, then choose "Booking" from the menu. Select the relevant booking, click "Details," and then "Request Refund." The status can be checked under the "Refund History" section.
What is the process for online check-in on Traveloka?
To check in online, log in and access your e-ticket. Select "Online Check-in," agree to the terms, and provide the required information. You can then view and download your boarding pass for printing or collection at the airport.
Can customers reschedule a flight booked through Traveloka?
Yes. Eligible flight bookings can be rescheduled using Traveloka’s available rescheduling services. Fare differences, airline rules and additional fees may apply depending on the ticket and requested changes.
Can customers reschedule a hotel booking?
Yes. Eligible accommodation reservations can be rescheduled through Traveloka. Availability depends on the property and booking conditions, while fees or price differences may apply to certain changes.
Can customers cancel a hotel reservation?
Yes. Eligible hotel reservations can be cancelled, but the refund conditions depend on the policy attached to the booking. Non-refundable reservations may have different cancellation and refund restrictions.
Can customers book attractions and activities?
Yes. Traveloka experience allows travellers to discover and book attractions, experiences and other activities. Customers can search by destination and compare available options before making a reservation.
Does Traveloka provide airport transfer bookings?
Yes. Customers can arrange transport to or from airports in advance. Available choices can include private vehicles, shared transport and airport buses, depending on the destination and service provider.
How can I view my flight status on Traveloka?
E-ticket holders can log in and go to "My Booking," then select "Flight Status" for live updates. Non-e-ticket holders can open the app, select "Flight Status," enter their flight information, and view the current status.