How can I redeem points for bookings or rewards on Traveloka?
Log in to your Traveloka account and make a booking or browse the rewards catalogue. On the payment page, select Redeem under the Points section to adjust the total price with your points. Complete the payment to finalise your booking or reward.
How do I book a hotel on Traveloka?
Visit the Traveloka website, select the Hotels option, and enter your travel details. Choose a hotel and room, review your booking, and proceed to payment. The hotel voucher will be emailed after payment confirmation.
What is a one-time password (OTP) in credit card transactions on Traveloka?
The OTP is sent by the issuing bank via SMS. Enter it immediately to ensure the transaction proceeds smoothly.
What should I do if I haven't received my e-ticket or voucher after payment?
If the e-ticket or voucher isn’t received within 60 minutes of payment, there might be an error. Upload proof of payment on the Traveloka website under the Purchase List section. Payment verification usually takes about 15 minutes.
How do I cancel a flight and request a refund on Traveloka?
Log in to your Traveloka account and access your e-ticket via My Booking. Select the booking, click on the refund option, and follow the steps to submit your refund request. Traveloka will review your request and forward it to the airline.
How can I reschedule my flight on Traveloka?
To reschedule a flight, open the Traveloka App and go to your bookings. Select the flight to reschedule, then choose either Regular Reschedule or Reschedule+. Enter your new flight details and confirm the changes after reviewing the pricing.
Where can I find the online check-in option for my Traveloka flight?
Sign in to Traveloka and open your e-ticket from the My Booking section. Select Online Check-in, enter the required details, and complete the steps shown.
How will I receive my boarding pass after online check-in?
Your boarding pass will appear with your e-ticket after you complete online check-in. A copy may also be sent to your registered email address.
How can I ask for a refund on an eligible Traveloka hotel reservation?
Open My Booking, choose the hotel reservation, and look for the Refund option under Manage Booking. Review the refund conditions before following the steps to submit your request.
Can I change the dates of an eligible Traveloka hotel reservation?
Open your hotel reservation and select Reschedule if the option is available. Enter your preferred dates and review any price difference before confirming the change.