What are the key points of Booking.com's cancellation and refund policy?
Cancellations at non-refundable properties may incur a fee, while bookings with free cancellation options offer a full refund. For changes like name or date adjustments, contact the property directly to request modifications.
Does Booking.com charge a booking fee?
Booking.com does not charge any booking fees. Instead, they provide various offers and promotions to enhance the customer experience. This approach ensures more value and savings for travellers.
How can customers find check-in and check-out times for their accommodation on Booking.com?
Check-in and check-out times differ depending on the property. These details can be found under the 'stay rules' section at the bottom of the property’s rules. Always review these hours before confirming your booking.
How can customers request an early or late check-in on Booking.com?
To request early or late check-in, specify your preference during the booking process in "Manage Booking". Alternatively, log in to your account and manage the request under My Bookings. Contacting the property directly is another option to arrange this.
What does the crossed-out rate on Booking.com indicate?
The strikethrough rate compares prices from the 30 days before your check-in date, using the highest price from three days within that period. This comparison ensures customers receive the best available price.
Can I pay for a booking using the Booking.com app?
Yes, you can pay through the Booking.com app using the payment methods shown at checkout. The available options may depend on your booking and location.
What is the Booking.com Extranet used for?
The Extranet is an online area where property partners can manage their listings and information. Partners can sign in using their registered account details to make updates or get support.
Can I find pet-friendly stays on Booking.com?
Yes, Booking.com lists many properties that allow pets. Check the property details and pet rules before making your reservation.
Can an existing reservation be added to my account?
No, adding an existing booking to your account is not currently available. Booking.com is working on a solution for this.
What happens if my reservation has not been confirmed?
Check your inbox and spam folder first for a confirmation email. If it does not arrive after a few minutes, contact Customer Service for help.