How does Booking.com confirm my bookings?
Booking.com offers instant confirmation via email once payment is made. If this email is lost, it can be requested again by logging into your account.
Where can I find the cancellation policy for a property?
Each property has its own cancellation policy available before booking. Customers can also view this policy in the booking confirmation email.
Are there free cancellation options available?
Some bookings offer free cancellation within a specific time limit. Others may charge a fee for cancellations, so it's important to check the policy before booking.
How can I find flight and rental car options on Booking.com?
To access flight and rental car options, scroll to the bottom of the homepage. This section provides global access to reviewed and rated service providers for easier selection.
Can I make changes to a Booking.com reservation?
Some reservations allow changes to dates, guest details, or other booking information. Sign in to your Booking.com account and check the reservation details to see which changes are available.
Do I need a Booking.com account to make a reservation?
An account is not always required to make a booking on Booking.com. However, creating one can make it easier to manage reservations, save favourite properties, and view previous trips.
How can I contact a property booked through Booking.com?
Guests can contact the property through their Booking.com reservation details or account. This is useful for questions about arrival times, facilities, special requests, or other stay information.
Can I request an early check-in or late check-out?
You can ask the property for early check-in or late check-out through Booking.com. Approval depends on the property's availability and may sometimes involve an extra charge.
How can I add a special request to my Booking.com reservation?
Special requests can usually be added while making a reservation or by contacting the property afterwards. Requests such as specific bed types or arrival arrangements are subject to availability.
Does Booking.com have a loyalty programme?
Yes, Booking.com offers the Genius loyalty programme for eligible customers. Members may receive discounts and selected travel benefits depending on their Genius level and the participating property.