How long does it take to process refunds?
Refunds typically take around seven business days to process.
Can I change or cancel my order?
Once an order is shipped, it cannot be changed or canceled.
What items are not eligible for return?
Certain items, such as socks and swimwear, cannot be returned for hygienic reasons.
How can I contact customer service?
You can reach Lululemon customer care at 1.877.263.9300 or through their live chat feature on the website.
How long does delivery to Taiwan take?
Most deliveries take 2 to 4 business days, including the time needed for processing at the warehouse. Deliveries to remote areas or outlying islands may take up to 6 business days. Delivery times may be longer during sales or busy periods.
When will my order be shipped?
Orders usually take 1 to 2 business days for processing at the distribution center. Shipping times start once the items leave the distribution center. Customers will get their order after processing and transit are complete.
Can the value of my order be adjusted?
No, the declared value of each order cannot be changed. By law, the full value of all package contents must be accurately declared before shipment, and this requirement cannot be modified.
What should first-time customers know before ordering?
Orders for Taiwan can be placed at www.lululemon.com.hk. Shoppers can check out as guests or create an account to save addresses, payment options, and wish lists for future convenience.
Are there limits on the number of products purchased?
Yes, there is a Quantity Limit policy. Each guest may buy no more than three items of the same style and no more than 15 items in total per day.
What happens if an order exceeds the product limit?
Orders that exceed the set Quantity Limit may not be accepted. If it is believed that the order is intended for commercial resale, the purchase may be refused under the Terms of Sale.