How can I track my American Eagle order?
After shipping, American Eagle sends an email with tracking information. The carrier updates this information within 24-48 hours. Customers can also log in to their accounts to track orders directly.
Is there an exchange policy for American Eagle products?
Currently, there is no exchange policy for clothing, accessories, or grooming products. If an item is unsatisfactory, it can be returned for a refund. Customers can then place a new order.
How long does it take to process a return?
American Eagle processes refunds within 2-3 weeks of receiving a return. Customers will be notified via email once the refund is completed.
What are the shipping fees for American Eagle orders?
Orders over NT$4000 qualify for free standard delivery. For orders below this amount, a shipping fee of NT$240 applies within Taiwan. Using discount codes can help reduce overall expenses.
How long will it take for my order to arrive?
Orders typically arrive within 7-11 business days. Customers can easily track their orders during this time.
What is the return policy timeframe for American Eagle?
Customers have 30 calendar days from receipt to return items. Returns must be unwashed, unused, and have all tags attached. Certain items, like swimwear and cosmetics, cannot be returned if the hygiene seal is broken.
Why does my American Eagle order arrive in separate packages?
Some orders may be split into different packages so available items can be sent sooner. Each package will have its own delivery details, but you will not be charged extra shipping fees just because your order is split.
Can I cancel an American Eagle order after placing it?
American Eagle starts processing orders quickly, so cancellation may not be possible after an order is confirmed. Check all your items and delivery details carefully before placing your order.
Can I change items in my American Eagle order?
Once an order is confirmed, you generally cannot add, remove or replace items. If you want something different, you may need to follow the available return options and place a new order.
Does American Eagle have a mobile app?
Yes, American Eagle has a mobile app that makes it easy to browse products and shop from your phone. You may also find app offers and a quicker checkout experience.