What products does Zalora offer?
Zalora provides clothing, footwear, and accessories for men and women.
How do I apply a coupon code?
Enter the coupon code at checkout and click "Apply" to redeem the discount.
What payment methods are available?
Customers can pay using credit cards, debit cards, or mobile payments.
Does Zalora sell products from international brands?
Yes. Customers can discover products from thousands of international and local brands across its shopping categories. The platform states that its selection includes authentic products from participating brands.
Does Zalora offer free delivery?
Yes. Zalora offers free delivery when customers meet the required spending threshold. The qualifying amount and delivery conditions can differ between markets, so shoppers should check their local store before ordering.
How long do customers have to return Zalora purchases?
Zalora advertises up to 30-day free returns for eligible purchases. Returned products must meet the applicable conditions, including requirements concerning usage, tags and original packaging.
Are all products eligible for returns?
No. Return eligibility depends on the product and applicable local policy. Zalora identifies categories such as beauty products, lingerie, underwear, earrings and swimwear among non-returnable products in certain markets.
Can customers cancel a Zalora order?
Yes. Customers can request cancellation before an eligible order has been packed. Once packing is complete, the purchase cannot normally be cancelled and may instead need to follow the return procedure.
What is ZVIP?
ZVIP is Zalora’s loyalty subscription programme offering additional shopping benefits. Depending on the market and current terms, benefits can include unlimited fast delivery and other member perks.
How can I track my order?
Order tracking is available through your account or by contacting customer service.