What areas do Foodpanda's delivery services cover in Taiwan?
Foodpanda delivers in Taipei, Taichung, Hsinchu, Taoyuan, and Kaohsiung. In areas like Daan, Zhongzheng, Zhongshan, and Datong District, 24-hour delivery is available. For other areas, deliveries operate from 9 am to 12 am.
How can I check the status of my Foodpanda order?
If you're worried about the status of your order, contact Foodpanda through the in-app support chat. They will check the progress for you. Delivery times may vary due to restaurant preparation, traffic, or weather.
Can I cancel my Foodpanda order after placing it?
Yes, orders can be cancelled if the vendor hasn’t accepted them yet. Use the in-app support chat to cancel within the first 5 minutes. Once the vendor accepts the order, cancellation is no longer available.
What should I do if my delivery is delayed?
Delivery times may differ due to restaurant preparation, traffic, or weather conditions. Check your SMS notifications for updates, as they provide the most accurate delivery time.
How can customers create a Foodpanda account?
Customers can sign up through the Foodpanda website or mobile app using the available registration options. Once registered, they can save delivery details and manage their orders more easily.
Is there a minimum order amount on Foodpanda?
Some restaurants and stores may require customers to spend a minimum amount before placing an order. The required amount, if applicable, is normally displayed while browsing or before checkout.
Can customers schedule a Foodpanda order in advance?
Selected restaurants may allow customers to place an order for a later delivery time. Available scheduling options depend on the restaurant, location, and opening hours.
Can customers order groceries through Foodpanda?
Yes, grocery shopping is available through Foodpanda in supported locations. Customers can browse participating supermarkets and stores to order groceries and everyday products.
Are delivery fees the same for every Foodpanda order?
No, delivery charges can vary depending on factors such as the restaurant, distance, location, and current offers. Customers can see the applicable delivery charge before confirming their order.
Does Foodpanda offer pickup orders?
Foodpanda may provide a pickup option from selected restaurants in supported areas. Customers can choose an available pickup option and collect their order directly from the restaurant.