Does Shopee offer free shipping?
Yes, look for free shipping codes or special offers on the website.
For how long are Shopee coins valid?
Shopee coins should be used within 3 months of earning.
What payment methods are accepted?
Shopee accepts Visa cards, online transfers, cash on delivery, and Shopee Wallet.
What types of vouchers are available on Shopee?
Shopee provides platform vouchers, shipping vouchers and seller vouchers. Depending on the offer, customers may receive discounts, Shopee Coins rewards or savings on delivery charges.
Can customers use several Shopee vouchers together?
Yes. For regular product orders, customers can combine one shipping voucher, one platform voucher and eligible vouchers from different sellers. Each participating seller is limited to one seller voucher per order.
How long is the Shopee return consideration period?
Shopee Mall purchases currently receive a 15-day consideration period, calculated from the day after collection. Purchases from other seller types generally receive seven days, with certain products and sellers excluded.
How can customers request a return and refund?
Customers can open their purchase list and select Return/Refund for an eligible order. They should choose the relevant products, provide a reason, upload supporting information and follow the displayed return instructions.
Who pays the return shipping costs?
For eligible returns requested through Shopee during the consideration period, customers are not required to cover the related return costs. Shopee states that these expenses are borne by the seller under applicable consumer protection rules.
Can customers exchange products through Shopee?
Shopee does not currently provide a dedicated exchange function. Customers can request a return and refund, then reorder their preferred product, or discuss another arrangement directly with the seller.
How do I stay updated on Shopee deals?
Follow Shopee on Facebook and Instagram for the latest deals and updates.