Can iHerb products be filtered by specific preferences?
Yes, iHerb allows filtering by skin type, weight, health conditions, brands, and ingredients. It also offers filters for deals, special offers, and more. This makes it easy to find products that meet individual needs.
How can users access iHerb’s deals?
Scroll down the homepage to view super deals, brands of the week, and trial products. Limited-time offers on immunity-improving products and stress-relieving tablets are also featured.
How can customers get free shipping from iHerb?
Free shipping is available for orders over NT$1,174. However, orders over NT$2,000 may be subject to duties and taxes.
What is iHerb’s returns policy?
iHerb allows returns within 60 days of delivery. Exclusive products can be returned within 90 days. Customers can initiate returns through their order history and receive refunds to their original payment method.
Is iHerb a trusted website for online shopping?
iHerb is a well-known online retailer offering vitamins, supplements, beauty products, groceries and other wellness items. Customers can check product details, ratings and reviews before placing an order.
When are iHerb Rewards available for cash-out?
Customers who have collected at least $100 in eligible Rewards credit may be able to request a cash-out. Processing can take up to 14 days. Rewards may also be used towards eligible iHerb purchases.
Are customers responsible for customs charges on iHerb orders?
Yes, customers may need to pay customs duties, taxes or other import charges required by their country. These charges are set by local authorities rather than iHerb.
How quickly does iHerb check a refund request?
Customer service may take up to 48 hours to review a refund or return request. Once a decision has been made, iHerb will normally provide an update by email or through the customer's account.
When should an iHerb refund appear after it is approved?
An approved refund can usually take around 7 to 10 business days to appear, depending on the bank or payment provider. In some cases, a cancelled payment may still appear temporarily before disappearing from the account.
Where can customers stop an iHerb Auto-Ship & Save subscription?
Customers can manage their recurring orders through their iHerb account. Select the relevant subscription, choose the option to cancel it and check for confirmation that the subscription has been stopped.