How can I request a refund at iHerb?
Refunds are reviewed within 2 to 3 days, with processing taking 5 to 7 days after approval.
What payment methods are accepted at iHerb?
Payments can be made using Visa, MasterCard, American Express, Maestro, JCB, and Union Pay.
How do I qualify for free shipping?
Free shipping eligibility depends on the destination and minimum order amount requirements.
Which delivery services are available for South African orders?
Customers in South Africa can choose from available delivery services including Aramex, FedEx, and DHL Express. The options presented during checkout may depend on the order and delivery location.
Does iHerb offer promotional discounts?
Yes. iHerb features sales, promotional codes, limited-time deals, Brands of the Week, and other special offers. Individual promotions can have exclusions or restrictions, so customers should check the applicable terms before purchasing.
How can customers start an iHerb return?
Customers can sign into their account, open Orders, and choose Refunds/Returns for the relevant purchase. They can then select the products and follow the displayed instructions to submit their request.
How quickly does iHerb review return requests?
iHerb generally reviews submitted return requests within 48 hours. Customers receive an email once a decision has been made, although manually reviewed cases can take longer.
Does iHerb provide prepaid return labels for South African orders?
No. International orders are not eligible for prepaid return labels. Customers in South Africa are therefore responsible for applicable return shipping costs when a physical return is required.
How long does an iHerb refund take?
Refunds to the original payment method generally take 7 to 10 business days to process. For customers outside the United States, international refunds may take up to 35 days to appear.
What is the return policy for iHerb South Africa?
Items can be returned within 60 days if kept in their original condition and packaging.