Can I track my Boardriders online order?
You can track your order with the Boardriders tracking number provided after confirmation.
Does Boardriders accept exchange requests?
Yes, Boardriders accepts exchange requests within 7 days of receiving your order, depending on item availability.
Does Boardriders offer refunds for online orders?
After the warehouse inspects your return, a refund is processed. The product must be in good condition to qualify. Refunds are credited back to your original payment method. Please allow time for the processing and bank transfer.
What is the return policy at Boardriders?
You have 7 days to return your order. Ensure the product is in perfect condition with tags, stickers, and accessories attached.
Does Boardriders offer free delivery?
Yes. Boardriders provides free delivery on orders over R750. Gold Boardriders Club members also receive free delivery, while charges can apply to qualifying Silver and Bronze member orders below the threshold.
Which courier does Boardriders use?
Boardriders uses Aramex to deliver online orders across South Africa. Customers receive tracking information after dispatch, although a tracking number may take several hours to become active.
Can online purchases be returned to a Boardriders store?
No. Products purchased through the Boardriders online store must be returned to the designated warehouse. Online purchases cannot be returned directly to a physical Boardriders store.
Who pays the courier cost for an exchange?
Customers normally pay the courier cost for sending an exchange back to Boardriders unless the company is responsible for the fault. Boardriders covers the cost of delivering the approved replacement item back to the customer.
Can customers return Black Friday or sale products for a refund?
Boardriders states that Black Friday, Flash Sale and sale products are not eligible for refunds. Authorised returns of sale items may instead receive online store credit or an exchange for an item of the same or lower value.
Is there free delivery at Boardriders?
Yes, Boardriders offers free delivery on orders above R450. For orders below that, delivery costs vary depending on membership tier.