What delivery options are available?
Courier, Pargo, and express delivery services are available for South African shoppers.
Can I change my delivery address after ordering?
Once an order is submitted, the delivery address cannot be changed. However, customer service may be able to assist in certain cases.
How long does it take to process refunds?
Refunds are usually processed within three business days on a case-to-case basis.
Does Faithful to Nature offer free delivery?
Yes. Faithful to Nature provides free carbon-neutral delivery on qualifying South African orders worth R400 or more. The available delivery method depends on the customer's location.
How long does delivery usually take?
Courier delivery generally takes 2 to 5 working days, while remote locations can take up to 7 working days. Pargo deliveries usually take between 2 and 7 working days.
How long do customers have to return a product?
Customers can return eligible products within 7 days of receiving them. Returned items should remain unopened and inside their original packaging to meet the standard return conditions.
Can customers exchange products?
No. Faithful to Nature does not offer direct exchanges. Customers can return an eligible unopened and unused product and receive Faithful Points to place another order for the preferred item.
What should customers do if an item arrives damaged?
Customers should contact Faithful to Nature after receiving a damaged or broken item and provide a photograph where possible. The company can arrange an eligible replacement or refund depending on the circumstances.
What are Faithful Points?
Faithful Points are rewards earned through eligible purchases and referrals. Customers earn one point for every R100 spent, and each point is worth R1 towards a future online purchase.
Can I collect my order in person?
Yes, orders can be collected from the Muizenburg warehouse or V&A Waterfront store.