How can a refund be requested for missing or faulty items?
Submit a refund request and follow the returns process for missing or faulty items. The team reviews cases within 2-3 working days. Refunds are issued within 5-7 days to the preferred payment method.
What is the return policy for iHerb items?
Items can be returned within 60 days of delivery, with an extended 90-day window for exclusive items. Ensure the return policy is reviewed before sending items back. Always follow the guidelines for a smooth return process.
What shipping options are available for iHerb deliveries?
iHerb uses UPS and DHL Express for shipping. Customers can contact UPS at 20234141456 or DHL at 00202 16345 for any delivery inquiries. These services provide reliable and efficient shipping solutions.
How can an order be changed or amended on iHerb?
Log into your account or create one if not registered. Visit the 'Contact Us' page and find the link to amend your order. Click the link, make necessary changes, and save them.
How can customers estimate iHerb shipping costs?
Shipping costs can vary depending on the delivery country, order weight, and selected shipping method. Customers can enter their postcode during checkout to see the available delivery charges for their order.
Can shoppers save more when buying several iHerb products?
Yes, selected products may qualify for quantity discounts when customers purchase multiple items. The available saving depends on the product, quantity, and current offer conditions.
When does the Return/Refund option appear in an iHerb account?
The Return/Refund option may become available after the estimated delivery period has passed. Customers should check their Orders section and make sure their request falls within the eligible timeframe.
Why might a preferred delivery carrier be unavailable on iHerb?
A delivery carrier may not appear at checkout when the customer's location falls outside its service area. Availability can also depend on whether the carrier currently handles iHerb deliveries to that region.
Can customers sign in to iHerb without entering a password?
Customers may be able to request a sign-in link using their registered email address. Once received, the email link should be used within one hour.
What happens when iHerb Rewards points reach their expiry date?
Rewards points can expire on the date displayed in the customer's account. Earning new qualifying points may extend the expiry date, depending on the current programme terms.