How can booking details be checked online?
Booking details and status can be viewed by signing in and selecting "My bookings" from the account menu. If login information is forgotten, use the "My bookings" link in the confirmation email.
How can a booking be cancelled on Agoda?
Bookings can be cancelled online via the Agoda website or app. Cancellation fees depend on the property and are outlined in the cancellation policy. Always review the policy before confirming the cancellation.
How long does it take to receive a refund after cancellation?
Refund processing starts within 24–48 hours of cancellation confirmation. The timing varies by payment method, ranging from 3 to 30 business days. A confirmation email and notifications will update you on the refund status.
What should be done if a booking confirmation email isn’t received?
Booking confirmation emails are usually sent within 30 minutes. Check junk or spam folders if it’s not received. If still missing after 24 hours, contact Agoda for assistance with locating the booking.
How do I sign in to my Agoda account?
Go to the top-right corner of the Agoda website and click Sign In. Enter your registered email address and password. Then, press Sign In. If your account is linked to Google or Facebook, you can sign in quickly by clicking the respective icons.
How can I delete my Agoda account?
Log in to your account on the Agoda website. Click your profile picture in the top-right corner, then go to Profile. Scroll down to the bottom of the page and select Delete my account.
Can I change or shorten my stay?
Yes, you can use Agoda’s self-service option to update your booking dates. This includes shortening your stay. Keep in mind that not all bookings allow date changes since it depends on the property’s conditions.
Does Agoda provide airport transfers?
Some hotels offer airport transfers. You can filter by Hotel or Airport transfer when searching or check the Useful Information section on the hotel’s page. If a transfer is included, it will appear in the room details or booking summary.
How does Agoda’s Best Price Guarantee work?
If you find a lower price, you need to submit the Best Price Guarantee claim form before 11:59 PM the day before check-in. The Agoda team will look at your submission and respond to you.
Are extra beds or baby cots available?
This depends on the property. Costs for extra beds or children are usually not included in the booking price unless stated. To confirm, it’s best to contact the property directly.
