How can customers cancel a booking on Agoda?
Cancellations can be managed easily through the "My Bookings" tab on Agoda. Follow the steps provided to complete the cancellation.
What is the cancellation fee on Agoda?
The cancellation fee is determined by the individual property’s terms and conditions. Customers are advised to check property-specific policies before booking.
Will I receive a refund after cancelling my booking?
If the booking qualifies for a refund, the amount will be transferred to the original mode of payment used. Non-refundable bookings are not eligible for refunds.
What is the Booking ID number used for?
The Booking ID number provided in the confirmation email can be used to contact customer care. It is essential when seeking assistance or making inquiries about your booking.
How can a new user create an Agoda account on the web?
On the web version, click the “Sign In” button at the top right. At the bottom of the page, choose “Create account.” You can sign up with Google, Facebook, Apple ID, or email. Fill in your name, email, and password, then select “Sign Up.” A verification email will be sent. Confirm it by clicking the link to activate your account.
How can a user create an Agoda account on the app?
On the app, tap “More” at the bottom right. At the top right, select “Login/Sign up.” Then choose “Create account.” You can use Google, Facebook, Apple ID, or your email. Enter your name, email, and password, then tap “Sign Up.” A verification email will follow, and clicking the link activates your account.
What can users do with an Agoda account?
An Agoda account lets travellers manage bookings, reviews, and account settings easily. It also provides a personalized experience by storing preferences. With one account, users can track all reservations, request changes, and view upcoming trips conveniently.
How can a traveller view their booking details?
Booking details are available in the “My bookings” section after signing in. Alternatively, the confirmation email includes a “My bookings” link to view details without signing in. Both options allow quick access to reservation status and information.
Can users send special requests to properties through Agoda?
Yes, users can submit special requests, such as early check-in or late check-out, using Agoda’s self-service option. Requests are sent to the property, but approval depends on availability. Agoda cannot guarantee that properties will meet all requests.
Does Agoda have a Best Price Guarantee?
Yes, Agoda offers a Best Price Guarantee on hotel bookings. If the same room, dates, and conditions are available at a lower rate on competitor sites, Agoda will match that lower price. This ensures travellers always secure the best deal available.