What products are available at Myprotein?
Myprotein offers supplements like Whey Isolate, Ashwagandha, and Kulfi flavoured supplements.
How long does the refund process take?
Myprotein processes refunds within five working days of approval. The refund amount is returned to the original payment method.
Can products be returned if opened?
Opened products are not eligible for returns. Only unopened items within 14 days can be returned, except for undergarments due to hygiene reasons.
How can orders be tracked?
Orders can be tracked by logging into the account and selecting the specific order. If tracking is available, it can be accessed directly. The dispatch email also includes estimated delivery details.
How do I cancel my order?
Sign into your account and select the order. Choose the items you wish to cancel. An email will confirm if the request worked.
What should I do if my item is damaged?
Report damage within the stated timeframe. Share images or a video through your account. A replacement or refund may be arranged after review.
Why has my order not arrived?
Check tracking details in your account. Look for delivery cards or safe-place notes. Contact support if the parcel appears delayed.
What if an item is missing?
Shipments may arrive separately. Check the dispatch email for details. Contact support if a sent item has not arrived.
Can I change my order after placing it?
Orders cannot be changed once confirmed. You may try cancelling it and placing a fresh order.
Why is an item on the site if it's out of stock?
Stock levels update regularly. At times, delays may cause items to appear available for a short period