What can be done if payment fails during checkout?
Payment failures may happen due to incorrect details or transaction limits. If a charge was made, wait 12-24 hours for an automatic refund or contact the issuing bank for assistance.
How can the shipment of the order be tracked?
Track order status by logging into the Samsung website and accessing the "My Orders" section with Samsung Account credentials.
What if an order is delayed beyond the delivery date?
If delivery is delayed, Samsung will notify updated timelines. If the product isn't received after confirmation, report the issue via Online Help or call 1800-40-7267864 (Press Online Option-3) within 24 hours.
When can an order be cancelled, and what are the terms?
Orders can be cancelled within two hours of placement in the "My Account" section. Cancellations beyond this period may incur charges based on product type. Refunds typically reflect within 7-10 days for cancelled orders.
How do I place an order online?
Choose your item, click “Buy Now,” and follow checkout steps. A confirmation email with your order number will be sent once the purchase is complete.
How can I check my order status?
Log in to your Samsung Account, go to “Orders,” and view the details. If you ordered as a guest, enter your order number, email, and postcode or phone number.
When will I receive a refund?
Refunds are processed within seven to ten business days. The amount will be credited to the original payment method once cancellation or return is confirmed.
How can I find a product online I saw in-store?
Use the search function on Samsung.com with the keyword or model code. This will show the product if it is available online.
Is it safe to make payments on Samsung.com?
All payment information is encrypted to keep details protected. Shoppers can feel secure while completing transactions online.
Are all products available for cash on delivery?
Cash on delivery is offered only in selected cities. Availability depends on your delivery location at the time of checkout.