Can I pick up my order from a Samsung store?
Yes, the store pick-up option allows you to collect your order from a Samsung experience store in Malaysia. This service also includes quick setup, data transfer, and access to a broader assortment of products.
What is Samsung's return policy?
Items that are damaged, defective, or incorrect must be returned within seven days of delivery. The item must be in new condition, with original packaging, accessories, and any free gifts. Refunds are processed after evaluation, which can take up to 14 working days.
How does Samsung Care+ work?
Samsung Care+ provides additional protection for Galaxy devices beyond the standard 2-year warranty. It covers repairs for accidental water damage and mechanical and electrical defects and includes free pick-up and delivery. If the device is beyond repair, replacement is also offered.
What delivery options are available for Samsung?
Samsung offers free Standard Delivery and Next Day Delivery. Standard delivery to West Malaysia takes 1-3 working days, while to East Malaysia, it takes 5-7 business days. Next-day delivery is available for orders placed before 11 a.m., and it costs RM15.
How can I place an order on Samsung?
Placing an order online is simple and safe. Choose your product and click ‘Buy Now’ on the product page. You can either continue shopping or go straight to checkout. After you complete your order, you'll receive an email confirming it along with your order number.
What should I do if a product is out of stock?
If an item is out of stock, you can sign up for stock alerts. Just click on the ‘Get Stock Alerts’ button and enter your email address. You will be notified when the product is back in stock. This helps you avoid missing it when it becomes available again.
How do I cancel an order after purchase?
You can cancel standard delivery orders within two hours of placing them. The cancellation option is in the ‘My Account’ section on Samsung.com or in the Shop App under ‘Track My Order’. Once you place priority delivery and store pickup orders, they cannot be cancelled. If you are eligible, a cancellation fee may apply based on the product category.
What cancellation charges apply to different products?
Cancellation fees differ by product type and are taken from the refund. Home appliances and large items usually come with higher fees. The exact charge will depend on the category of the cancelled order.
How long does it take to receive a refund?
Refunds are usually processed within seven to ten business days. The money goes back to the original payment method used for the order. If your order was placed on EMI, any extra bank fees or interest will not be refunded by Samsung. Customers should reach out to their issuing bank for any EMI-related questions.
Can an order be changed instead of cancelled?
For standard delivery orders, you can make certain changes within two hours. This might include updating GST details, delivery address, or product color. Priority delivery orders cannot be changed once confirmed. If changes aren’t possible, cancellation may be the only option.