What is Nike's return and refund policy?
Nike offers free returns and refunds within 30 days of delivery. Items must be unworn and unwashed, including Nike By You sneakers, which can be returned after a 30-day trial. Refunds take up to 10 business days to process.
What is the delivery policy for Nike?
Orders over RM400 qualify for free standard delivery in Malaysia. Orders below this amount incur a RM30 charge and are delivered within 4-10 business days. Customised orders take around six weeks. Express delivery is available for RM75.
Is cash on delivery available for Nike orders?
Yes, cash on delivery is available for orders below RM700. For orders above RM700, payment must be made in advance or online.
How can I check the status of my Nike order?
To check your order status, visit the Nike homepage and select the ‘order status’ option at the bottom. Enter your order number and email address to get the latest information on your order.
How long does it take to receive Nike By You sneakers?
Nike By You sneakers typically take around six weeks to be delivered. Due to customisation, delivery time may vary depending on the design and order specifics. The estimated delivery time is shown at checkout.
What is the Nike return policy?
Items bought from Nike.com or the Nike App can be returned within 30 days of delivery, with a few exceptions. Products must be in their original condition, unworn, unwashed, and returned with all accessories, packaging, and tags intact. Customised Nike By You trainers also fall under this policy, as long as they meet the condition requirements. Nike Members enjoy free returns on every order, making the process simple and free of charge.
Are returns free for Nike Members?
Yes, Nike Members always get free returns on purchases made online or through the app. To access this benefit, log in to your account before finishing your order. This links your membership to the purchase and secures your free returns. It's an easy way to shop with confidence, knowing you can return items without hassle.
Can a Nike order be exchanged directly?
Nike does not currently support direct exchanges on orders. The best way to exchange an item is to place a new order for the product you want. Once you receive the new item, you can send back the original one for a refund. This method ensures you get your replacement item quickly without delay.
Is expedited delivery available for Nike orders?
Right now, expedited delivery is not an option. Nike ships orders as quickly as possible using standard delivery times. While the delivery process is efficient, same-day or next-day shipping is not available. Customers should check estimated delivery times during checkout for more information.
Are customised Nike By You trainers returnable?
Yes, customised Nike By You sneakers can be returned within the 30-day period. However, they must be in their original condition, unworn and unwashed, with packaging and tags intact. Like other items, they should also include all accessories when returned. Meeting these requirements ensures eligibility for a full refund without issues.